Host in Resource Failure in Performance Center
Problem
description: The host is in Resource Failure
status.
Troubleshooting
Option
1: Check the host connections
Check
the connections between your project’s hosts and the machines
within
your system using the Check Hosts operation in the Hosts page of
the
Administration Site (Resources > Hosts > Check
Hosts) or User Site
(Project > Hosts > Check Hosts).
If Ping to Host fails:
➤
Make sure the host is up and
running, and is connected to the network.
Check
the routing table (netstat –r) and make sure that requests to this
host
are properly routed.
➤
Make sure that the host’s IP address
can be properly resolved.
➤
Verify that the ping to the target
host from the Performance Center Web
server, utility
server, and database is below 20 ms.
➤
If your firewalls or hosts ignore
ICMP requests (pings), use HTTP requests
to
validate response times from the host to the Web server (a simple
LoadRunner
web_url(…) request to http://<server>/loadtest/).
Alternatively,
open a browser and type http://<server>/loadtest in the
address
field.
If the file server fails:
➤
Make sure that the host can ping the
file server.
➤
Make sure that the Performance
Center system user has access to LRFS
share
on the file server. You can verify
this in any of the following ways:
➤
In the command line, execute the
following:
net use
\\fileserver\LRFS / user:
<Performance_Center_user><Performance_Center_user_password>
➤
Log in to the host machine as the
Performance Center system user, and
in
the command line, execute the following:
% net
use \\fileserver\LRFS
If
the above operation fails, check the error message and resolve the
problem.
Contact your Windows administrator for assistance.
➤
Make sure that the security settings
on LRFS share allow the HP
Performance
Center system user full control.
➤
Make sure that the Performance
Center system user can create, update,
and
delete files from LRFS share.
➤
Make sure that the Performance
Center Web server can launch
applications on
the host
➤
If the database fails:
➤
Check the <HP Performance Center>/bin/globals.ini file and make sure
that
the connection string is correct for the database you are using.
➤
See the troubleshooting for “Login
to Oracle Database Server Hangs” on
page
124.
➤
Verify ADODB connectivity to the
database
Option
2: Check the Performance Center version
Make
sure that the version of Performance Center service pack level and
feature
pack level on all your host and server machines are the same as those
on
the Performance Center Web and Utility servers. That is, all Performance
Center
hosts and servers MUST be at the same service pack and feature pack
level.
Check
the registry entry under
[HKEY_LOCAL_MACHINE\SOFTWARE\Mercury
Interactive\LoadRunner\CurrentVersion] for the following variables:
➤
Major
➤
Minor
➤
ServicePack
Note:
Any patches applied to one machine
must be applied to all machines
if and when
applicable.
Option
3: Launch wlrun.exe manually from the Controller host machine
If
the host check succeeds, but the host is still not operational, launch the
Controller
manually from the Controller host machine as follows:
1 Log in to the host machine.
2 Configure the wlrun.LrEngine application
to run as an interactive user:
➤
Launch dcomcnfg.exe.
➤
In the Application tab,
select wlrun.LrEngine from the list of DCOM
applications.
➤
Click Properties
to view the properties for wlrun.LrEngine.
➤
In the Identity tab,
set the user account to The interactive user.
➤
Click OK
and close the DCOMCNFG window.
Note:
When you are finished with this
step, set wlrun.LrEngine back to
its
original identity. By default, this is This User with the Performance
Center
user name and password. If you used a different identity, restore
it.
3 Launch the Controller (wlrun.exe)
from the <HP Performance Center>/bin
directory
(on the Controller host).
4 If an error message is displayed
during the startup of the Controller, resolve
the
error message before continuing. For Performance Center to utilize the
Controller
properly, no error messages should be displayed during startup.
5 Create a new, simple load test and
reference the scripts from the LRFS share
(on
the Performance Center file server). Run the load test with one or two
users
to verify that the Controller works.
Note:
Scripts uploaded to the Performance
Center LRFS reside in the
\\fileserver\LRFS\<ProjectID>\Scripts
directory. To obtain the <ProjectID>,
select
User Management > Projects.
The
following is an example path to the USR
file for a script named MyTest:
\\myserver\LRFS\2\Scripts\MyTest\MyTest.usr
6 Close the Controller (wlrun.exe).
7 From the Performance Center User
Site, launch a simple load test.
➤
Check whether the following
processes are displayed in the Task Manager
on
the Controller host:
➤
OrchidActiveSession.exe OR
ORCHID~1.exe
➤
WLRUN.EXE
➤
Check whether the Controller is
displaying a dialog box that requires
user
input before the Controller can proceed with the load test. Address
the
reasons for the dialog box being displayed, and make sure that no
dialog
boxes are displayed when re-running the load test from
Performance
Center.
Examples
of dialog boxes that may be displayed include License
Has
Expired, Monitor Not Licensed, and Host is
Over-Utilized.
If
you are unsure how to resolve the problem indicated in the dialog box,
contact
the Customer Support Web site (http://www.hp.com/go/
hpsoftwaresupport)
for assistance. Note: When you are
finished with this step, set wlrun.LrEngine
back to
its
original identity. By default, this is This
User with the Performance
Center
user name and password. If you used a different identity, restore
it.
Option
4: Reinstall Performance Center host on the host machine
If
all of the above steps fail to resolve the problem, reinstall the Performance
Center
host on the host machine.
1 Uninstall Performance Center (Start > Settings > Control Panel > Add/
Remove
Programs). (This is really the Performance
Center host.)
2 Delete HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive from the
registry.
3 Clean the Performance Center
machine, as described in the section about
cleaning
Performance Center machines in the HP
Performance Center System
Configuration and Installation Guide.
4 Re-install the Performance Center
host. For more information, see the HP
Performance Center System Configuration and
Installation Guide. Make sure that
you
install the same version of Performance Center as is installed on your
Web
server.
Note:
Do not install an Performance Center
server (such as a Utility Server,
Web
Server, or File Server) on the same machine as the Performance Center
host (such as a
data processor, Controller, or load generator).
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